DSTV should really just quit the streaming game

I've been using the DSTV now app for some time on a chromecast. A few weeks ago it just stopped working which plunged me into a world of incompetence and lack of accountability at multichoice. The first thing I tried to do was call the call centre where I was told that the call centre only deals with decoders (in 2021 - bizarre). I was then directed to the live chat function in the app. The app asks you to input your name and surname and your email address. If and when you eventually get an agent (it's taken me up to 15 minutes at a point) - the agent will ask you for your name and email address. What's the point of being asked for this twice? Every single agent I've dealt with on the platform seems to have a very low understanding of what "casting" means. Not only that - their only solution to any problem seems to be "turn it off and turn it back on" or "log out and then log back in". The most annoying thing though is that there is no accountability in the live chat area. Agents refuse to allow you to escalate. This has happened to me twice. So you end up with no solution to your issue and a poorly trained agent that has no vested interest in assisting you and no avenue for feedback.