Dstv should consider closing and a new tv subscriber should take over

I have paid my account on the 9 September 2020 and I called the call center about 6 times requesting their assistance, they after I pay for my upgrade it will be connected in 5 minutes ,2 days later I'm still awaiting for their technical team to sort the error this is unacceptable, when you miss a payment you have to pay reconnecton fees and when we do pay we wait its fraustrating speaking to the call center , the WhatsApp service is speaking to a mute person we are not robots so the service of whatsapp is of no value and there is no supervisor or manager on duty to assist, dstv should consider the inconvenience and incompetence of their actions to their viewers I wish I had an alternative and I would throw my dstv away,