DSTV - shocking service

We have been with DSTV for as long as they’ve been in existence. Every single month they deactivate my decoder and I have to pay to have it connected because the payment date changes from month to month. They just put the subscription up as they wish, with no notification even though my dad is a pensioner and then they give you attitude when you call in. Despicable service . Abysmal non existent concern for customer satisfaction. Disgusting. I wish there was another provider so we didn’t have to deal with them.