DSTV - Shocking service 😯

I had been trying to call DSTV Multichoice on 25 July at 9:55 PM, and as soon as I get through then you can hear the agents at the back, but then they cut off the call in less than 5 seconds. Tried calling back immediately again at 9:57 PM, and the same thing happened where you could hear that an agent ends the call on you. I then tried a third time again, only to be told by the IVR that their offices are closed. It is so frustrating as it is clear as daylight that no one wanted to answer the calls before logging off. Unacceptable and extremely unprofessional service. After all, the call is not free of charge. Very disappointing👎