KR
Kesh R
1 reviews | Active since May 2014
17 Apr 2024, 17:11
DSTV - Shocking service and useless contact centre
I have paid for DSTV compact streaming service and cannot access the service for 3 weeks. I have made 7 calls to the DSTV contact centre and nobody can resolve the issue. Escalation reference number is ***5. Business service desk promised to call me 5 times and nobody has called to resolve.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Apr 2024, 17:15Hi Kesh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Apr 2024, 17:15
Official
Hi Kesh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KR
Kesh R's updateReviewer Update
19 Apr 2024, 18:00Thank you. I am now able to sign in. Please can i ask that a refund be process for the last month as I was unable to access the streaming service due to the technical error? It is not fair that I has paid for something I could not use?
KR
Kesh R's update19 Apr 2024, 18:00
Reviewer Update
Thank you. I am now able to sign in. Please can i ask that a refund be process for the last month as I was unable to access the streaming service due to the technical error? It is not fair that I has paid for something I could not use?