NB
Neil B
1 reviews | Active since Aug 2015
13 Aug 2015, 16:35
DSTV Shocking Service - actually no service
For about a month now I have been trying to activate a DSTV decoder at my holiday home. It was installed but DSTV system could not find the decoder from the card number. I then provided the serial number. Still it has not been activated. Every time I call it has been escalated to somebody else - usually Technical who don't respond.<br> Today they have now activated an old dual view decoder which is no longer in use - and then to top it they send me an sms to say my account is suddenly not paid - presumably because they have now charged for the activation of a decoder that is not in use !!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 12:34Hello Biggsy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your technical problem in regards to the activation of your Holiday Home service .Your account has been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your technical problem in regards to the activation of your Holiday Home service .Your account has been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply18 Aug 2015, 12:34
Official
Hello Biggsy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your technical problem in regards to the activation of your Holiday Home service .Your account has been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your technical problem in regards to the activation of your Holiday Home service .Your account has been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert