1 reviews | Active since Oct 2021
Dstv Shocking Service.
I have been trying to get my old unused Explora Decoder to be activated using my parents smart card as their decoder is broken.
Sounds simple enough but I’m having as much luck as running for President.
The total lack of assistance or communication is staggering given the size of the company. The said decoder is mine which I bought Years ago but no longer use and thought I’d simply give it to them instead of buying a new one. The Hoops and unbelievable things I and them have to do in order for the smart card swop to be done is on another level. Totally ridiculous.
No wonder they losing customers. My parents are on the Premium package and I’m seriously considering cancelling and putting the available Streaming services on and paying for them. It works out cheaper than the premium subscription from Dstv and no repeats.
Goodbye and good riddance Dstv. I’d like to say it’s been a pleasure but I’d be lying. Probably done me a favour. Give them a miss is you possibly can.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
After much back and forth I’m still no closer to resolving what is one of the simplest things one can do.
I gave my Decoder to my parents and did change of ownership only to be told they still at their age go into a walk in centre to “ Marty” the smart card to the decoder.
Unbelievable. It’s not rocket science. They have be Premium customers for over 30 years and are treated like ****.
“My Question”
‼️ If that’s the case why was this Email sent to me stating it’s resolved. ‼️
“DSTV REPLY”
Good day
Thank you for your email,
Please accept our apologies for the inconvenience caused. Our technical team has resolved the issue and we have managed to move the decoder to your mothers account.
In terms of pairing the decoder and smartcard to each other that can unfortunately only be done at a DStv walk in centre.
I trust you find the above in order
🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️
The whole Account setup has changed. No Showmax or Extra Stream on the package.
Total Incompetence
My advice is run as fast as you can from DSTV IN ANY FORM.
YOU WILL LIVE LONGER.
🤬🤬🤬🤬🤬
After much back and forth I’m still no closer to resolving what is one of the simplest things one can do.
I gave my Decoder to my parents and did change of ownership only to be told they still at their age go into a walk in centre to “ Marty” the smart card to the decoder.
Unbelievable. It’s not rocket science. They have be Premium customers for over 30 years and are treated like ****.
“My Question”
‼️ If that’s the case why was this Email sent to me stating it’s resolved. ‼️
“DSTV REPLY”
Good day
Thank you for your email,
Please accept our apologies for the inconvenience caused. Our technical team has resolved the issue and we have managed to move the decoder to your mothers account.
In terms of pairing the decoder and smartcard to each other that can unfortunately only be done at a DStv walk in centre.
I trust you find the above in order
🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️
The whole Account setup has changed. No Showmax or Extra Stream on the package.
Total Incompetence
My advice is run as fast as you can from DSTV IN ANY FORM.
YOU WILL LIVE LONGER.
🤬🤬🤬🤬🤬