DSTV - Shocking Service

After getting a new decoder, all my linked products are no longer linked. I have a Premium Account and in order to get Showmax linked, I have to create a new email address as I'm told I cannot use the existing one. Who on earth operates like that, and when I asked the call centre agent, she just hung up on me. Is DSTV going to refund part of my subscription sine I don't have access to what I am paying for. Worst interaction, worst call centre agents as they can only work off a script!!!!!!!