DSTV shocking service

Im an existing DSTV customer who is on a premium subscription. I got extended view on my contract about 3 weeks ago. they have now double pilled my Premium subscription. extra view is supposed to be free on a premium contract. If thats not enough for me to be livid, i call into the contact center and the agent assisting me has been gone for over 40 minutes, having put me on hold without even getting back to me one in this entire time period, that is just RUDE to say the least. i need someone from DSTV to contact me immediately.