DSTV SHOCKING SERVICE

I cancelled my dstv subscription in January, February DSTV debited my account and fortunately reversed the amount and refunded me. On the 23rd March I was debited 818, when I called in I was advised that the amount would be refunded.

I have called in almost every single week since the 23rd March and to date I have not received my refund. I have heard so many versions or explanations.

1. You did not cancel your subscription, you only suspended it so the system automatically reinstated your subscription therefore you are not due the full 818 refund.

2. The refund did not go through thats why you did not receive your money, we will process again, please wait 7 to 14 working days.

3. Please send us proof of banking details, statement and id and we will refund you.

4. Oh the person that first reversed the amount did not reverse for February and only March and therefore the refund did not go through, i have reversed both amounts and you should receive payment in 7 to 14 working days.

This is only a fraction of the different solutions i have heard.

ITS THE 20TH MAY, I AM STILL WAITING.