DSTV - Shocking service!

DSTV has over the last 6 months, disconnected our DSTV approximately 8 times. Each time they claim we have not paid. We send proof of payment, they switch it back on. When we requested a full statement of account for the last 12 months, they can only provide us a portion of the reconciliation. We have requested NUMEROUS occasions for a full account statement, with no response. We have driven to their Umhlanga offices twice to try and sort this out, but even the manager on duty couldn't gain access to the full account statement. Then we received a statement excluding two months as they cannot locate the files for those two months on their system - they don't know why. I have MANY MANY emails back and forth with reference numbers - with no satisfactory outcome. Today, our DSTV has been disconnected again! Their service delivery is absolutely shocking!!!! Seems they going the SABC route...down the drain! Reference numbers: [#219748] ; [#151228]; [#151224]; [#149699]; [#151617]; [#151228]; [#151224]; Contact we personally went to see - ********** (don't respond to emails!!!)