tB
taryn B
1 reviews | Active since Aug 2016
12 Aug 2016, 10:54
DSTV shocking delivery standards
<p> We ordered our DSTV explore over a month ago. Constanlty calling to find out when it will be delivered, Shockingly today i hear that yes it has been delivered but to the OLD address where we have not stayed in two years. We have updated our details and gave all the new details and address but clearly they just ask these questions with out every actually doing their job and updating them. My main concern and worry is that when they delivered they did not ask for a ID to confirm they at the right place no did they check with the person who signed that they were at the right place. How can they just deliver without PROOF that it is the roight account person who ordered??? I have now been told that they cant find a delivery note or details regarding this delivery..... how shocking in other words yes you paid for the Explore but someone else gets it!!!</p>
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Aug 2016, 11:08Dear Taryn Bertulis
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply12 Aug 2016, 11:08
Official
Dear Taryn Bertulis
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
tB
taryn B's updateReviewer Update
12 Aug 2016, 11:24I have Heard this before but still no one in over a month has called me back once
tB
taryn B's update12 Aug 2016, 11:24
Reviewer Update
I have Heard this before but still no one in over a month has called me back once
DStv (MultiChoice)'s replyOfficial
12 Aug 2016, 11:27Dear Mrs Taryn Bertulis
We apologies for the inconvenience caused. We’ve escalated your complaint to our DPP payment plan department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Aug 2016, 11:27
Official
Dear Mrs Taryn Bertulis
We apologies for the inconvenience caused. We’ve escalated your complaint to our DPP payment plan department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,