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Peter M
1 reviews | Active since Jan 2018
02 Jun 2018, 12:59
DSTV SHOCKERS
Holiday viewing switch on switch off is a mess - as it has been for past years. Month end rol***** of debit orders is a constant problem - website says one thing - call centre another - message on screen screams that you are in arrears when you are not Escalation and "get back to you " never happens - they are super quick to cut customers off when they should not and have absolutely no respect for long standing relationships when they stuff up. Money grabbing monopoly ....they lost 130 000 subscribers last year and should lose more this year.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jun 2018, 08:14Dear Peter Muller
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jun 2018, 08:14
Official
Dear Peter Muller
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jun 2018, 15:08Good day Peter Muller
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please be advised that the billing on your Holiday home has been corrected and adjusted accordingly. Your Holiday Home is currently reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Jun 2018, 15:08
Official
Good day Peter Muller
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please be advised that the billing on your Holiday home has been corrected and adjusted accordingly. Your Holiday Home is currently reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,