DSTV - shame on you !!!

I phoned the call centre this evening, only to be told that the changeover of ownership does not reflect and that my late husband is still the listed as the owner of the decoders. I sent DSTV notification last month on 23 August with all requested documentation to change decoders to my name, with completed forms, debit order details, affidavit etc. as my husband had passed away. And on top of that DSTV decided to terminate my service - even after I informed them that the debit order would not go through as the account had been frozen. 5 weeks had now passed and the changeover has not been done. Today, I noticed that DSTV had sent a sms to my late husbands phone, reminding him of the payment. How insensitive, he died 6 weeks ago. The level of service is shocking. I now understand why people sign up with Netflix. DSTV do not deserve the 1 star I gave them. You should be ashamed of the service you provide!!!