QH
Quinton Henry-Taylor
1 reviews | Active since Feb 2015
09 Jun 2024, 19:55
Dstv Setup & Billing Issues
Dear DStv Customer Service,
I am writing to express my concern regarding some issues we have encountered with our new account setup.
We recently opened a new account for my mother online, with the intention for the service inception date to be on 1st July 2024. The router was delivered promptly, for which we are grateful. However, we have noticed that billing has already started, contrary to the arranged start date.
Additionally, DStv sent us a link to create a MultiChoice ID, but it appears to be linked to someone else's account. This is a significant concern as it poses privacy and security risks.
Could you please assist us in correcting the billing date to 1st July 2024 as initially arranged and help us resolve the issue with the MultiChoice ID link?
Your prompt attention to this matter would be greatly appreciated.
Thank you.
Best regards,
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jun 2024, 20:24Hi Quinton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jun 2024, 20:24
Official
Hi Quinton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
QH
Quinton Henry-Taylor's updateReviewer Update
13 Jun 2024, 22:51We still haven't heard from DSTV.
QH
Quinton Henry-Taylor's update13 Jun 2024, 22:51
Reviewer Update
We still haven't heard from DSTV.