DSTV Services suspended after payment of account

On the 14th of August I sent an email regarding this queries as listed below. I phoned in on the 14th of August regarding my SD PVR and my subscription and was told that there is still outstanding monies. In July I tried changing my debit order detail on the self-service and for some reason I was then routed to be a cash payment option. When I phone in on July to enquire something I was informed about this, I proceeded to pay the R814 subscription proof was sent, however I used the reference of ***1, which I believed was my account number, however was informed on the 14th of August that I should have used my customer number which is ***9. I have sent an email on the 14th of August explaining this.I have to date not heard anything back after receiving a email to state that my query will be attended to within 24 hours. I have in the meantime phone on the 15th of August to get my service reconnected and again on the 20th of August and again this morning, and have notice on my transaction history I have been billed R50.00 every time to have my services reconnected.I feel that this is unfair and that the cost should be reversed. plus my payment should be allocated.