DSTV services not working on day 2 now

Day 1 of many, this is the umpteenth time I am calling DSTV with the same problem in just a year. Today 03/11/2019 they kept me on the phone for 51:39, all this airtime was charging on me. They keep telling me the same issue they have been for the past year. That my decoder is not linked, God knows with what. I AM OVER DSTV AND THEIR B*****T!!!!!!! I spoke to 2 ladies, forgot the first ones name, the2nd lady was named as a floor manager or a supervisor or something like that. She told me she couldn’t help me she was going to escalate the matter and ask someone to give me a call the following day. I asked them not to call me during the day as I would be at work. DSTV staying true to their word, NO ONE CALLED!!!!!!! Until I called myself…. Day 2: of calling DSTV I called in and I got hold of a Nonhlanhla Ngubane, This is after they had promised to call back and they never did. Nonhlanhla was told by myself that I don’t have enough airtime today, however I am currently still on the phone with her holding for a supervisor/ manager who is in a briefing and can’t take my call. THIS IS SICKENING CONSIDERING THAT I PAY MY HARD EARNED MONEY MIONTH IN AND MONTH OUT TO GET SUCH ****PY SERVICE!!!!! DSTV HAS NEVER BOTHERED THEMSELVES ABOUT BRINGING SOMEONE OUT HERE TO ASSIST, THEY ARE TOO HAPPY TO JUST KEEP COLLECTING MONEY FROM US AS CUSTOMERS. WORSE NOW THEY WONT EVEN ALLOW ME TO GET OUT OF THIS ****TY PRIZE LOCK THING THEY CALL A SERVICE. DSTV, ASSIST ME OR RELEASE ME, DO ONE THING. PS: I AM STILL HOLDING!!!!!