DSTV services not been used but currently paying

Hi I received a message on the 03/12/2023, that “Your subscription and any services paid via your account, have been disconnected; Pay here to connect (a link with a ref). I called DSTV Multichoice and spoke to a lady with initials S.S. Found out the I have been paying for three services, DSTV HD PVR access, DSTV family, DSTV Premium. I explain the lady that I am currently streaming, I don’t have a DSTV decoder connected, so why am I paying for additional DSTV family and DSTV HD PVR. I mention I paid R880.00 on 28/11/2023. Our conversation went on for several minutes about the same thing, why am I paying for services that I don’t use. She did mention she will get an agent to call me, up to date I have not received a call apart for an sms received on 3/12/2023 for rating of the lady I spoke to on the 3/12/2023. Do not understand why they could not disconnect the HD PVR access and DSTV family and just leave the one service.