1 reviews | Active since Jan 2017
<p>I have complained about this issue i have been having with DSTV constantly and they don't seem to bother to permanently sort the issue out!!</p> <p> </p> <p>On January 04 2017 i wrote:</p> <p>Subsrcibed to DSTV explora price lock on compact services. The guy who took all my details initially for the subscribtion said i can upgrade anytime i like. 3 days ago i upgraded to the DStv extra package to no avail, services have been suspended and i have been sitting without any viewing for the last 40hours. Everytime i talk to a consultant it takes more than 20min to explain to them what the story is, making out as if its my fault that everything has been cancelled.</p> <p> </p> <p>They rep**** saying they will get into contact with me, they never did, they just reconnected the services.</p> <p> </p> <p>On the 20th they again disconnected my account saying i havent paid although i have more than R800 in credit with them on my account. They reconnected saying its a mistake on their side and promised that i will not pay a reconnection fee, they charged me the connection fee as can be seen on my account.</p> <p> </p> <p>This morning i woke up to disconnected services!!! AGAIN!!!!</p> <p> </p> <p>DSTV i am going to say this again, you are all a bunch of useless beings, sort my f&%cking account out!!!!!!!!!!!!!!!!!!!!!!</p>
DSTV make sure you get into contact with me!!! i will not spend 20min of my time and money phoning your useless call centre!!!
DSTV make sure you get into contact with me!!! i will not spend 20min of my time and money phoning your useless call centre!!!
Dear Jaco Otto
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Jaco Otto
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Jaco Otto
Please accept our apologies for the level of service you received in this regards
We have escalated your request to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
Good day Jaco Otto
Please accept our apologies for the level of service you received in this regards
We have escalated your request to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
I have now been debited over R950 even though my account has more than R800 available
You guys just decide how much money you would like and debit it off my account.
I am constantly having trouble with your pathetic service.
I want you to cancel any debit order and refund my money into my bank account.
Sort out my account immediately!!! Since the start of this year it has been a back and forth ride and i am totally fed up with your terrible service.
I have now been debited over R950 even though my account has more than R800 available
You guys just decide how much money you would like and debit it off my account.
I am constantly having trouble with your pathetic service.
I want you to cancel any debit order and refund my money into my bank account.
Sort out my account immediately!!! Since the start of this year it has been a back and forth ride and i am totally fed up with your terrible service.
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