mK
marius K
1 reviews | Active since Dec 2014
12 Nov 2015, 13:49
Dstv service suspended error from multichoice
Multichoice has suspended my account due to them not debiting my account cos i made one cash payment and they changed me from a debit order customer to a cash customer without my consent.i feel this is unfair and am getting no joy from the call centre even though the mistake is on there side!Very bad service if they can just chop and change accounts as they feel fit!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 14:10Hello mdkumm1003,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you of the reason why the account's current payment option is on cash. The next payment was also confirmed as the 26th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you of the reason why the account's current payment option is on cash. The next payment was also confirmed as the 26th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 14:10
Official
Hello mdkumm1003,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you of the reason why the account's current payment option is on cash. The next payment was also confirmed as the 26th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you of the reason why the account's current payment option is on cash. The next payment was also confirmed as the 26th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile