DSTV service sucks

I was forced to give a star - DSTV does not deserve anything except the type of service they offer their cliients. The web app bot does not work; call centre drops calls after trying to sort a problem out for more than 45 minutes; 5 days to respond to an email; self-service software gives conflicting responses; technician does not apply the request so now we sit without access due to a switch of decoders instead of a reconnect; still waiting for supervisor to contact me - had 2 staff phone to apologise for terrible service - and got 2 box office vouchers. I do not want the vouchers. I want decent service