1 reviews | Active since Aug 2018
Dstv service sucks
During the month of July my services has been disconnected 6 times because the people they employ cannot do their jobs.And once again its off .They don't even have the decency to phone a person back.Their service really sucks.Im one disappointed client I sent three emails and nobody is responding.
Dear Shaana Simons
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Shaana Simons
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Shaana
Thank you for taking my call today.
I apologise that your query had to be on this platform to get assistance.
As discussed, the service is reconnected and the Xtraview link is cancelled. The proof of payment is sent for allocation to the finance team. I will update you as soon as the payment is traced and allocated.
Going forward, please use the customer number as ***7 reference when paying the account. The monthly subscription is R504.50 payable on 28th of every month.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Shaana
Thank you for taking my call today.
I apologise that your query had to be on this platform to get assistance.
As discussed, the service is reconnected and the Xtraview link is cancelled. The proof of payment is sent for allocation to the finance team. I will update you as soon as the payment is traced and allocated.
Going forward, please use the customer number as ***7 reference when paying the account. The monthly subscription is R504.50 payable on 28th of every month.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Shaana
Thank you for your time and patience.
I also would like to apologise for delayed response in this regard.
Feedback has been communicated, the smartcard number *** was used instead of 17 *** (Absa account number for Capitec clients).
Please visit your nearest branch to query about this payment. This payment cannot be traced on our records.
Kind regards
Dinah
Best regards,
Good day Shaana
Thank you for your time and patience.
I also would like to apologise for delayed response in this regard.
Feedback has been communicated, the smartcard number *** was used instead of 17 *** (Absa account number for Capitec clients).
Please visit your nearest branch to query about this payment. This payment cannot be traced on our records.
Kind regards
Dinah
Best regards,