KM
Kgomotso M

1 reviews | Active since Feb 2021

04 Feb 2021, 14:29

DSTV service sucks

DSTV sucks, I made a payment yesterday and immediately after making the payment I realized that i had actually paid it into a wrong account. i contacted DSTV immediately, send proof of payment, they acknowledge the proof of payment they said they will reallocate it and this was after i had spoken to 3 of their agents who assured me that it would be reallocated and that the service will not be deactivated. The following day they went ahead and deactivated. I have since followed up and spoke to three other agents and the matter is still not resolved.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Feb 2021, 16:02
Official
Hi Kgomotso Matlala, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team