cN
craig N

1 reviews | Active since Jul 2012

09 Apr 2015, 18:35

DSTV service Sucks

I have made 6 cellphone calls totaling 3 hours and 4 customer contact forms without success. I dont think that DSTV are making any attempt to understand or resolve my problem. As can be seen from my customer number I was one on the first customers that they ever had.<br> I downloaded DSTV now app for my tablet but am unable to link my smart card to the system.<br> I have even gone as far as creating a new registration and then trying to link my smart card only to be told it is already linked to another profile.<br> I can only see my one account with the inactive packages and am unable to access my other account which has the active PVR premium package.<br> I was asked to rate the DSTV service but how can you rate a service when there is NO SERVICE.<br> DSTV REALLY SUCKS. and is very close to loosing a long time customer.<br> IF they cared then they would sort this out but they do NOTHING.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2015, 12:47
Official
Hello craig nurden,

Thank you for raising your concerns regarding your profile. We have looked at your accounts and have found 3 profiles under the two. We have deleted two and e-mailed you the one we kept for your new account which has the PVR active on.

Please log out and log back in with the information e-mailed to you.

We sincerely apologise for the delay and any inconvenience caused.

Here are our touchpoints:

DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com

Warm Regards

Kristel