DStv service sucks

In June DStv debited my account for two decoder on premium while I’m on access. For a whole month of July I have contacted their service centre and no one seem to know what they doing as they keep asking me the same question and saying they will escalate the matter . My question to DStv is how is is possible that for over a year I have been debited for access viewing then just in one month not even a month in 13days my subscription changed two premium with two decoder and the other decoder has been inactive for more than 8 years and suddenly it’s connected with my credentials. As I send this review I’m still disconnected but have paid my full subscription for the month of June and even paid the R50 reconnection fee Surprisingly on my DStv app the amount owing to view their nonsense is still growing while I’m not connected they claim I’m owing them R1650 for not viewing