GE
Gavin E
1 reviews | Active since Mar 2009
13 Oct 2021, 17:49
DSTV SERVICE PATHETIC!
About a year ago, I offered to take over my 79-year-old father's DSTV Account, He simply couldn't afford the astronomical subscription on his Government Pension. Every Month, on exactly the same day the account was paid via an automated EFT. This month due to a technical error it did not go through, so I paid Manually. Have tried the WHOLE afternoon to figure out why the account was suspended. Online, I have NO Products Active! I have NO outstanding Accounts! I have Never received an Account from DSTV! Now am told: "its your fault, you must just pay R147! For What? Who Knows.... No surprise that DSTV is being destroyed by other streaming services!
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Gavin E's updateReviewer Update
13 Oct 2021, 23:34Really Doesn’t Matter. I’ve cancelled my own DSTV, this subscription I refer to is for my 79 year old Father. I shall pay the mysterious amount. I just think it’s ****** ridiculous that
1. I have never been informed of the outstanding amount!
2. I have never received an account/ invoice for the subscription
3. Took the whole day to figure out why there is an amount outstanding
4. Was told in no uncertain terms that this is my own fault!!
5. The online profile doesn’t show that I have any subscriptions . I can not track or monitor if payments are received or unsuccessful!
6. Was literally reprimanded over the phone for not understanding the account, which in all honesty, I still don’t understand!
1. I have never been informed of the outstanding amount!
2. I have never received an account/ invoice for the subscription
3. Took the whole day to figure out why there is an amount outstanding
4. Was told in no uncertain terms that this is my own fault!!
5. The online profile doesn’t show that I have any subscriptions . I can not track or monitor if payments are received or unsuccessful!
6. Was literally reprimanded over the phone for not understanding the account, which in all honesty, I still don’t understand!
GE
Gavin E's update13 Oct 2021, 23:34
Reviewer Update
Really Doesn’t Matter. I’ve cancelled my own DSTV, this subscription I refer to is for my 79 year old Father. I shall pay the mysterious amount. I just think it’s ****** ridiculous that
1. I have never been informed of the outstanding amount!
2. I have never received an account/ invoice for the subscription
3. Took the whole day to figure out why there is an amount outstanding
4. Was told in no uncertain terms that this is my own fault!!
5. The online profile doesn’t show that I have any subscriptions . I can not track or monitor if payments are received or unsuccessful!
6. Was literally reprimanded over the phone for not understanding the account, which in all honesty, I still don’t understand!
1. I have never been informed of the outstanding amount!
2. I have never received an account/ invoice for the subscription
3. Took the whole day to figure out why there is an amount outstanding
4. Was told in no uncertain terms that this is my own fault!!
5. The online profile doesn’t show that I have any subscriptions . I can not track or monitor if payments are received or unsuccessful!
6. Was literally reprimanded over the phone for not understanding the account, which in all honesty, I still don’t understand!