DSTV Service or lack thereof

Well DSTV at their Best!!!! I have been with the company from the inception and every year we pay an annual subscription, yes every year. This morning we were disconnected as (we had not paid). Yes we did not pay , but we had not recieved an Invoice either and although we track things very well, in this time of Covid my mind was not really on paying DSTV. For DSTV to put an email on our decoder as a reminder or an sms or an email as a courtesy would have been what i call service. Competition would be awesome, not only would it improve the Customer service but might keep the pricing Competitive.. I will say that the consultant Molly Ramela was very polite, efficient and we were back up within minutes of payment. So Molly gets 5 STARS from me.