Dstv service keeps reactivating without my consent

I cancelled my Dstv subscription in 2020, the service was automatically reactivated, without my consent, in about 2021. I realised this as I suddenly received notification that I had an outstanding balance on the account.

I thought I managed to sort the issue out, but received a call from a debt collector today, claiming I owe Multichoice money. I called the call centre who informed me that my service was reactivated in Oct 2022, with a R15 transaction. Ironically whilst holding the system indicated that "you owe R0 on your account". We now wait for the outcome of the escalation, and maybe I can check out of the Hotel California at last

I have also asked why they still have my data on file and was told to go to a Multichoice centre to have it removed.