1 reviews | Active since Dec 2015
DSTV Service issues
I have had my account for many years and if I have missed my payment deadline I contact DSTV and get the balance due for reconnection and missed payment and make it via EFT on my banking app. Today I could not get through via WhatsApp and called them. I was told by the consultant that I can make payment and he gave me the balance to reconnect which was R691.77,the consultant told me my DSTV will be reconnected immediately once payment is made which normally occurs. I made the payment via EFT and my DSTV was not connected. I called in and explained the situation and was told that my account is *****ulent. This has never happened before and I confirmed all my details. The consultant is not able to explain why my account is *****ulent. They have given me a website to log into to rectify the situation which is *****@mutichoice.co za but I cant find this on the website. They don't seem to know hat is going on there and giving incorrect information. I'm very disappointed in their service. What was working before is no longer working.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I have called multichoice yet again today and spoke to Sbusiso the teamleader and was told he would phone me back in an 1.30 hours. I have yet not received feedback or a call from Multichoice. Terrible service yet again. My ref number is:***0. My name yet not cleared. I was listed as *****ulent!!!!!!
I have called multichoice yet again today and spoke to Sbusiso the teamleader and was told he would phone me back in an 1.30 hours. I have yet not received feedback or a call from Multichoice. Terrible service yet again. My ref number is:***0. My name yet not cleared. I was listed as *****ulent!!!!!!