DSTV SERVICE IS TRASH

So i have had a problem with my account and the billing. This morning i woke up to find that my service was cut off. i phoned the call centre and spoke with Mnyamezeli Biyela who transferred me to a lady (don't know her name). We sorted the issue out and I proceeded to pay the outstanding amount of R321 via the my dstv app. 30 minutes later my service is still deactivated. I check the app and a new amount I owe pops up. I phone the centre and speak to Phelokazi who has no clue what she is doing. she says she will transfer me to someone else. I've been holding for more than 20 minutes.