DSTV Service is shocking!!!!

My annual subscription streaming service was erroneously downgraded on Friday, 27 March 2026, and I am still trying to get it activated after 4 calls to a call centre that is so governed by rules and bureaucracy which has no idea of empathy towards a paying client's needs. I was told that the decoder department could only interact with the streaming department via email, who has a 48-hour turnaround - Shocking. I then asked the supervisor to give me a number of a senior to discuss the lack of service/empathy that the process offers, and I was told to log a complaint via Facebook - really! My reference number is ***, and no-one could guarantee me anything considering that my service was reduced and now the account has been blocked because the 'other' department handles streaming...Who CREATED this problem and WHO is being 'stiffed' for this....because of the DSTV call centre rules!!!!!!