Dstv service is ****py

I have spent approximately R250(5-6 calls) worth of airtime calling in to the call centres, with reference to my Xtraview (secondary) decoder not receiving a signal.... Keep getting agents putting me through the same tedious exercises of disconnecting and reconnecting or rebooting my decoder with no change in my connection status. This has been ongoing now for Two weeks..... ????♂️

I've sent an email request of which I was told that it is an extra view issue and an ExtraView specialist will contact me within an hour..... That was two days ago...... I'm still waiting for DStv to contact me as they said this is now an escalated query.... ????♂️

Absolute Useless service and service agents