DSTV SERVICE IS PATHETIC

I have been on tue phone with dstv for over 1 between today and tomorrow. What a waste of my time.and airtime. I did a downgrade on their app, a few days later instead of them downgrading me as per my request, my package was deactivated Last night they told me how much to pay, I sent them proof of payment, they reactivated the package. Today a similar story happened, my other package, I have 3 packages on the account, was deactivated. Again today they are telling me I need to make another payment. Why didn't they tell me this on the call last night. Why are my payments and downgrades not reflecting correctly. The girl I spoke to, snenhlanhla ngubane refused to either reinstate my second package to access and raise the correct invoice or to cancel the account altogether. We'll tough for dstv, I am not going to be forced to pay for their services if they refuse to do the right thing. I WILL NOT PAY until they fix this issue or they can forget doing business with me as a client After over 2 decades, I am done!!! I will also post this on social media dstv service is pathetic