DSTV SERVICE IS PATHETIC

On the 4th of June 2015 I app**** for a new DSTV Explora. Credit checks were done, and approved. Struggled to get the email address to email my documents to - after phoning NUMEROUS times to try and get it. The attitude is that we don't have the address and we can't help you. Sent my documents through on the 18th of June. Got a confirmation email that the documents were received: CASE NUMBER: ***. On the 1st of July (I was phoned on the 29th of June to say that the courier would phone me to arrange delivery) NOTHING HAPPENED. By the 7th of July - nothing had happened. I started sending emails and phoning. I think I have made more than 20 calls since then - the attitude of EVERYONE is that they will just escalate it (BY EMAIL) and NOTHING happens. The service is poor - if people promise they will call you back, they don't. No one can do anything to assist (nor do they want to) and no one can explain - or is even willing to take responsibility for why this has happened. This is the worst service I HAVE EVER RECEIVED