Dstv service is non-existent

I am so so angry today I want to scream. On the morning of the 8th of February, my Dstv services were suspended, although I paid my subscription on the 1st of Feb. After corresponding with the facebook Dstv consultant, my services were reconnected, along with an apology an a promise that this will never happen again. That afternoon I got an sms informing me that I still owe over R900, but was assured by the consultant that my services were still active. (I was still at work) This afternoon I got another sms informing me that I need to pay R902 to keep my Dstv services connected. The Dstv consultant informed me that this amount was payable on the 1st of March, after whixh I wanted to know why do I get an sms now, If the payment was only due at the end of the month. He informed me that it was because I was still owing an amount of R242, because my payment only made AFTER my services was reconnected, which is utter nonsense, as I paid on the 1st.... He was adament that my payment was late... Why must I pay extra because of something that was not my fault??? Is there anybody who can relate to my problem? I am seriously considering cancelling my Dstv and subscribing to Netflix.