DSTV SERVICE IS HORRIBLE-

I have never received such a bad and poor service from DSTV. I had paid my service on the 25 September a week later I got disconnected , so I basically used the service for 8 days or so. Then after a week or two I decided to call DSTV and follow up the first consultant had told me that the reason they disconnected my service was that someone had phoned them to say they have paid money into a wrong account and the account happened to be mine therefore they moved the money out of my account and disconnected my service. Then the next consultant escallated the matter, i spoke to more than 6 consultants which rsulted to nothing. One onf them requested me to email them POP so that they can allocate the funds accordingly I therefore sent a POP in a form of bank statemnt since I paid my dstv using cellphone banking *120* they rejected the bank statement highlighting the payment to say that it is not valid they want POP from the bank. Then I called the bank to request the POP because we tried with one of the consultants to retrieve the POP on FNB app under transition etc but it did not show reason being the method of payment which was used does not support the request/issue POP in that format. Then the FNB consultant told me that they cannot provide the POP because it was a prepaid . Payment that is made using cell phone banking is recognized as pre-paid therefore they cannot provide POP, in fact there is no POP except for bank statement. I then reported back to DSTV which sent back the email to say I have provided them with invalid POP, till now I have not gotten any resolution so in other words DSTV expect me to change the bank system in order to get the POP they want. I am very upset with the service I have received from the Billing Escalation. How do you put a system in place that you can understand yourself or that you can not troubleshoot.. I am disgusted, you wasted my time, airtime and I have not been able to use the services I have paid for.