DSTV SERVICE IS ATROCIOUS!!!

I'm on the Access Package for DSTV and with insurance my monthly payment is R316. I always pay using the Scan To Pay method on the My DSTV app, without any issues until now. I paid R316 on 25 August 2026 for September 2026 and it was processed on 28 August 2026. I was disconnected on 1 September, so I sent them proof of payment via email and I was reconnected. Then on 2 September disconnected again, phoned and reconnected again. On 3 September was disconnected again, phoned and reconnected again. So the issue can't be resolved by them and they keep using the excuse that its been escalated for allocation everytime! Everyday I have to use about 30 minutes of my valuable airtime, explaining the issue to them and it doesn't get resolved. They reconnect and at 12am it gets disconnected again. In addition they've added another R100 for a connection fee, bringing the total due to R416. They gave me a reference number now, *** for the Payment Link to be allocated. Now why should I have to be inconvenienced as it's not my fault that the payment was not allocated correctly, as I've used this payment method for years without any issues, until now! It seems as if they can't resolve this issue as it's ongoing for almost a week now with no resolution in sight. If there's an issue with the Pay To Scan payment method they should remove that payment method from the My DSTV app. It's extremely frustrating and incomprehensible that they cannot fix this issue!