DSTV Service is a nightmare!!!

I paid my account in May 2024 but used an incorrect reference number, my account got de-activated- understandly so! I called, send proof of payment for DSTV to allocate the funds to the correct account to date that has not been done. So every week the account is accumulating interest because of unallocated funds and every morning I have to call and state the same story!!!

The staff is unprofessional and keeps you on-hold until you decide to hang up, they don't care!

When you ask to speak to the manager or team lead, they are always in meetings and do not have email addresses.