DSTV service interruption again!!!!

Since the service upgrade some 3 months back we have just had endless frustrations and unbelievably bad service from the call centre. You dont get to escalate any issue and it takes several calls and long calls at your expense to have issues attended to.<br> Despite regular interrupted services you are expected to pay the full amount each month and when you request that you get credited for unavailable services, you get given some lame excuse....<br> There is no way to actually get ones frustrations through to exec level as it is just molded in the ever frustrating call centre!!! I believe Mark Ryno is the CEP for the customer division at DSTV - but no way to get to him???? Maybe this complaint can draw some attention to seriously frustrated customers and ongoing issues