DSTV service ***********

My DSTV had a connection problem (E107-4) on Sat 29 Feb and went to Websat agency pmb. I spent 2hours 20min on their queue, thats how busy the agency is. As if that is not enough, they are also ***********.

After spending so much time, getting home same problem persisted. I called the Dbn call centre with no help instead I was taken from pillar to post by Nomusa who advised me that the supervisor was to call me. Calling back to the agency on Monday I went to the person that helped me on Sat. He advised me to go back into the queue that was going out the door. Upon complaining i asked for Websat manager (Kribashni) who told me nothing she could do instead I must spend another +-2 hrs on the queue before getting assisted from their ***********. And there is no other DSTV agency in Pmburg, which is frustrating.

Calling back DSTV Dbn call centre to complain never helped me on Monday because Simiso (call center agent) never assisted me instead he failed to put me through the manager or a supervisor, I spent 53min with him from my cellphone delaying me and finally decided to cut the call.

I'm hoping that this type of service is not done to me because of being a small fish in the pond. Which is concerning because DSTV does not fail to discontinue its services when payments not met timeously, yet they fail to help or intervene when agencies are giving us **** service.