DSTV service has become useless

I always had a debit order for DSTV for my premium account and during December 2015 I requested the call centre agent to deactivate my main house (Explorer &amp; SD PVR) and activate my holiday home single view.<br> When I returned home I was could not activate my account as it kept giving me an error. I called the call center agent again and asked them to reactivate my account. It took them 3 days t sort it out and although I have a debit order they said I had to pay an amount in advance as my account was not debited. I have know idea what the call centre agents did but I always had a debit order and made to feel like I couldn't pay my account. At the end of January I again started getting error messages and called the extra view call center agent, She explained some convoluted issue about my account being in arrears by a few cents but again I have checked my account as again my debit order is activated. Needles to say this call centre agent kept me on the line and just didn't get back. I called back and was helped by a really helpful gentleman though the second time. DSTV service is really becoming bad and they seem to be putting systems in place that is not customer friendly.