DSTV service extremely poor and apparent doubtful/insincere advertising

I have been subscribed to DSTV for many years. However, I am extremely disappointed with the poor service/response to a problem i have been having with their streaming service. About 3 weeks ago, i found that i was unable to stream any of their channels. I have queried twice and each time i am told in a very abrupt and almost rude manner that there is nothing they can or will do to assist me. Apparently, numerous DSTV customers are experiencing the same problem. However, there has been no formal communication from DSTV regarding this "problem" as far as i am aware.

What is most concerning is that DSTV is currently very actively advertising there mobile streaming option - how can they possibly supply a mobile streaming service but i cannot access the service that i have been paying for so many years for.

IT makes absolutely no sense and when i ask the agent to allow me to speak to the supervisor or manager to provide more info, she initially refuses and puts me on hold for over 10 mins and does not bother any further forcing me to eventually cut the call.

Extremely disappointed and soon to be an ex customer.