DSTV Service Dissatisfaction for Explora Delivery Tracking/Locating

I took out a new Explora decoder on May 17th under Pricelock which was to be installed on 25/05/2021- I still haven't received it - I have logged numerous calls and have also tracked it to see visibility, but to no satisfaction. The one consultant told me to call On-The-Dot Couriers, which I did, but they were not helpful after 30 minutes on the call with them on 31/05/2021 - I have tracked with the installer who has also confirmed non-receipt and asked me to find out who signed for the decoded which 2x DSTV consultants said was delivered on 20/05/2021.

On 01/06/2021 the other consultant said it was still showing as on route and I would be contacted within 48hrs - this morning I went onto the DSTV app for a Live chat with another consultant, Sonto, who just told me it was delivered on 20/05/2021 - despite me telling her I still have not received my decoder nor had it activated for that matter. No one at DSTV seems interested to investigate this, I have to keep calling in myself or calling the courier that was supposed to dispatch the decoder - the installer still maintains he has not received my unit and therefore cannot come install. I have received a call to add insurance on my decoders, I have been debited for the new Explora decoder, but still no decoder in sight and no responsiveness.