NJ
Natasha J
1 reviews | Active since Sept 2009
15 Apr 2021, 10:48
DSTV SERVICE BAD CANT ASSIST WITH CHANGE OF OWNERSHIP
HIi ME again very unhappy with dstv I want to do a change of ownership with the decoder the person who is taking the decoder will be having their own package that they want and will pay for I know i must pay them still but now they coming with stories and about a week ago when i phoned and enquired regarding this the call centre agent said its fine if i do it that way and now there is stories. And the new owner wants the decoder their service at DSTV very poor and sad and this is a new customer that wants their service who never had any DSTV before. they can assist with the change of ownership but they just lazy to help. DSTV GET AWAKE UP CALL SOON AND HELP YOU WILL LOSE CUSTOMERS NEW AND EXISTING ONES
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Apr 2021, 11:07Hi Natasha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Apr 2021, 11:07
Official
Hi Natasha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NJ
Natasha J's updateReviewer Update
16 Apr 2021, 09:11I HAVE NOT BEEN ASSISTED THE WAY THAT I WANTED TO BE HELPED FIRST OF ALL I THINK EVERYONE AT DST MUST GO FOR TRAINING COS IF YOU PHONE EVERYONE GIVES YOU DIFFERENT ANSWERS AND FEEDBACK.
WHEN I PHONED LAST WEEK I TOLD THAT I CAN DO CHANGE OF OWNERSHIP AND THE NEW OWNER WILL GET THE DECORDER AND TAKE WAT EVER PACKAGE THEY WANT AND I WILL PAY MY ACCOUNT ON MY OWN NOW THE NEW OWNER WANTS TO GET CONNECTED THERE IS STORIES.
CASE NR ***6
I MEAN IS IT FAIR FOR SOMEONE NEW WHO WANTS TO JOIN THE DSTV FAMILY AND NOW ITS THESE STORIES
WHEN I PHONED LAST WEEK I TOLD THAT I CAN DO CHANGE OF OWNERSHIP AND THE NEW OWNER WILL GET THE DECORDER AND TAKE WAT EVER PACKAGE THEY WANT AND I WILL PAY MY ACCOUNT ON MY OWN NOW THE NEW OWNER WANTS TO GET CONNECTED THERE IS STORIES.
CASE NR ***6
I MEAN IS IT FAIR FOR SOMEONE NEW WHO WANTS TO JOIN THE DSTV FAMILY AND NOW ITS THESE STORIES
NJ
Natasha J's update16 Apr 2021, 09:11
Reviewer Update
I HAVE NOT BEEN ASSISTED THE WAY THAT I WANTED TO BE HELPED FIRST OF ALL I THINK EVERYONE AT DST MUST GO FOR TRAINING COS IF YOU PHONE EVERYONE GIVES YOU DIFFERENT ANSWERS AND FEEDBACK.
WHEN I PHONED LAST WEEK I TOLD THAT I CAN DO CHANGE OF OWNERSHIP AND THE NEW OWNER WILL GET THE DECORDER AND TAKE WAT EVER PACKAGE THEY WANT AND I WILL PAY MY ACCOUNT ON MY OWN NOW THE NEW OWNER WANTS TO GET CONNECTED THERE IS STORIES.
CASE NR ***6
I MEAN IS IT FAIR FOR SOMEONE NEW WHO WANTS TO JOIN THE DSTV FAMILY AND NOW ITS THESE STORIES
WHEN I PHONED LAST WEEK I TOLD THAT I CAN DO CHANGE OF OWNERSHIP AND THE NEW OWNER WILL GET THE DECORDER AND TAKE WAT EVER PACKAGE THEY WANT AND I WILL PAY MY ACCOUNT ON MY OWN NOW THE NEW OWNER WANTS TO GET CONNECTED THERE IS STORIES.
CASE NR ***6
I MEAN IS IT FAIR FOR SOMEONE NEW WHO WANTS TO JOIN THE DSTV FAMILY AND NOW ITS THESE STORIES