DSTV Service and Billing Error

I am writing to express my extreme disappointment and frustration regarding the recent experience I have had with your service.

Last month, with the intention of trying a more cost-effective option, we decided to switch our DSTV service from PVR to streaming. We attempted to complete this process using the self-service option, but received no confirmation from the WhatsApp bot that the switch was successful.

As a result, we contacted your call center and spoke with an agent who assisted us with the switch. Before ending the call, we explicitly confirmed that our PVR was disconnected and the streaming service was functioning correctly.

However, after a few days, we noticed that the streaming quality was still lagging and significantly below the standards of competing services like Netflix and Disney+. Consequently, we decided to revert back to our PVR service at the end of the month.

To our astonishment, we are now being informed that we had both services running simultaneously and are liable for outstanding payments. This is completely unacceptable, as I clearly communicated our intentions to your call center agent and requested the necessary changes.

I believe that it is unreasonable and unfair to hold me responsible