**** Dstv service

About a month ago, around 25th August 2020, I cancelled my subscription to the DSTV Explora 24 month pricelock promotion. My request was granted and I was told that a courier service would collect the device from me and my subscription would be cancelled. On the 8th September 2020 FedEx courier services collected the package from my work place, however, I wasn't present when this happened as I was out of office, thus having a work colleague hand over the package to the courier company. Its almost a month now and Dstv says that they have no recollection of the package being collected and tried contacting the courier service without any confirmation. Upon checking my bank account, I noticed that DSTV is still billing me for an item I no longer have in my possession. When contacting their customer services centre I kept being told that the issue has been escalated to the pricelock department, but it seems that nothing gets resolved. Dstv's service is way beyond pathetic. They quick to disconnect your service for non payment, yet here I'm being billed for something I no longer possess.