CP
Candice P
1 reviews | Active since Jan 2014
04 Jan 2021, 11:28
DSTV **** SERVICE!!!
One of my decoders stopped working. I figured because Ive been insured for years this would be sorted quite quickly. To my surprise ive been sent from pillar to post to be told. I need to purchase 2 new decoders and I need to pay for installation out of my pocket ! ***! What do I pay insurance for? why is it my problem that dstv does not have stock of my decoder? And why do I have to foot this enormous bill?
DSTV SERVICE IS ABSOLUTELY *******. NO CUSTOMER SERVICE WHATSOEVER! and now they have passed the buck and I must deal with insurance! I want someone higher than an *********** manager to address this asap! Or i will be taking this further!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jan 2021, 12:29 Hi Candice,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Jan 2021, 12:29
Official
Hi Candice,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CP
Candice P's updateReviewer Update
30 Jan 2021, 14:55 Hi
I am quite pleased with the gentleman who assisted me with my above query
HOWEVER
I have contacted DSTV on various platforms and have yet to get this new issue resolved .
Earlier this month DSTV replaced our decoders as our old ones no longer work . When we called to activate we advised that we wanted to transfer the insurance to the new decoders, when we were asked by the agent .
Today when payment was made we were advised that we were still paying insurance on decoders not in use and that our new decoders are in fact not insured .
I have just about had it with your shoddy service and your *********** staff . I would like this sorted out immediately !!!!!!!!!!!!!!
If anything happens to my decoders in the interim I will not accept liablility ! And I would like to be credited for the insurance paid for when it should have been going towards the new decoders
I am quite pleased with the gentleman who assisted me with my above query
HOWEVER
I have contacted DSTV on various platforms and have yet to get this new issue resolved .
Earlier this month DSTV replaced our decoders as our old ones no longer work . When we called to activate we advised that we wanted to transfer the insurance to the new decoders, when we were asked by the agent .
Today when payment was made we were advised that we were still paying insurance on decoders not in use and that our new decoders are in fact not insured .
I have just about had it with your shoddy service and your *********** staff . I would like this sorted out immediately !!!!!!!!!!!!!!
If anything happens to my decoders in the interim I will not accept liablility ! And I would like to be credited for the insurance paid for when it should have been going towards the new decoders
CP
Candice P's update30 Jan 2021, 14:55
Reviewer Update
Hi
I am quite pleased with the gentleman who assisted me with my above query
HOWEVER
I have contacted DSTV on various platforms and have yet to get this new issue resolved .
Earlier this month DSTV replaced our decoders as our old ones no longer work . When we called to activate we advised that we wanted to transfer the insurance to the new decoders, when we were asked by the agent .
Today when payment was made we were advised that we were still paying insurance on decoders not in use and that our new decoders are in fact not insured .
I have just about had it with your shoddy service and your *********** staff . I would like this sorted out immediately !!!!!!!!!!!!!!
If anything happens to my decoders in the interim I will not accept liablility ! And I would like to be credited for the insurance paid for when it should have been going towards the new decoders
I am quite pleased with the gentleman who assisted me with my above query
HOWEVER
I have contacted DSTV on various platforms and have yet to get this new issue resolved .
Earlier this month DSTV replaced our decoders as our old ones no longer work . When we called to activate we advised that we wanted to transfer the insurance to the new decoders, when we were asked by the agent .
Today when payment was made we were advised that we were still paying insurance on decoders not in use and that our new decoders are in fact not insured .
I have just about had it with your shoddy service and your *********** staff . I would like this sorted out immediately !!!!!!!!!!!!!!
If anything happens to my decoders in the interim I will not accept liablility ! And I would like to be credited for the insurance paid for when it should have been going towards the new decoders