Dstv **** service

I have changed my subscription with dstv 3months from premium explor 2 to Explore 3 price lock and we were told that our monthly fee wil be R950 and to our siorice we paid R1937. 00 which we quiried with them several times with no response we send emails and no response and when we reversed the money they then told us that they debited us for insurance in error till 2021 they were suppose to debit which they never did and the was money in the our account and they claim there was no money in fact they tried to debit more than R950 and that's why it bounds back and they cut our service again, we were then asked to pay R1500 which we did because we had kids at home neede to reconnect but still send reeval emails to try and find out why are we being charged so much money and we send 10 emails no response and now they cut our service again after they have rep**** telling us that they see thier mistake and that in May will pay R725 as they over charge us. But to our surprise we are again today being disconnected and we tried phoning the agian today we spoke Silindile Ntuli which kept us holding for 25min then the line was cut, we called again we spoke to Vuyisile Ntombana who kept us holding for 40min, and the line was cut again, then we called again and we spoke to Bonani Bifa who kept us holding for 25min and then the line was cut again then finally we spoke to Riyaca Khan who kept us holding for 15min and they line was cut again we even ask to speak to supervisors which we were told they are not available. I need to know what **** service is this this has been going on before lock down and you can't blame this on lockdown you sell us lies and your service and your staff are so incompitant. This is our Reference Numbers ******016