DSTV Service

On 5 July I spent around an hour on the DSTV help line because I was experiencing an E48 error on my secondary decoder. The assistant was very helpful but was unable to rectify the problem. I explained that I had recently upgraded my DSTV insurance to the new one which covered the while installation for on-site rectification of problems. She explained that the insurance department did not work at weekends and that she would contact the Monday and have them call me. Late Monday ((7th) afternoon I had heard nothing and called what I thought was the insurance department but somehow got through to the main call centre. I explained the 'history' to the male operator and he said I should contact the insurance department via email which I did at 09.15 the following morning marked 'high priority'. I have heard absolutely nothing in response to the email ! As it so happens, the fault has rectified itself without me doing anything but the reason for the review is to highlight the lack of assistance I received from the insurance department. Perhaps someone would have the decency to respond and tell me whether the process I followed was right !