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riedewaan J

1 reviews | Active since Dec 2016

19 Dec 2016, 17:10

dstv service

<p>I have paid my account 2 weeks ago , and havent been able to watch anything since then, I am told its my decoder, but when I took this to multichoice to review they saif its perfect, I was then told its the installation, but dd not have a problem with this for 5 years, then got in a proffesional to check this..and all is okay,</p> <p> </p> <p>And when I call again..uses r100 worth of airtime to make this 20 minute call, they give me the same story as before, is this ever going be fixed . At this rate every one should either do Netflix or showmax which does not give this issues and also dont have to deal with bad customer service</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2016, 19:23
Official

Dear Riedewaan Jabaar

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Dec 2016, 15:53
Official

Dear Riedewaan Jabaar

We tried contacting you today, however it wasn't a convenient time for you to talk us, so we can discuss your query.

Let us know if you still experiencing problems with your viewing so we can assist.

Further your services are active and account is up-to-date.

We await your response.

Regards

Elna

Best regards,